Terms & Conditions

Introduction

Welcome to NewTack Company. These Terms & Conditions govern your access to and use of our website, service enquiry facilities and related online services.

By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue using the website.

Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the rights of others or restrict their use of the website.

• Provide accurate and current information when submitting an enquiry or service request.
• Do not use the website for fraudulent, misleading or unlawful activities.
• Do not attempt to damage, disrupt or gain unauthorized access to our website or systems.

Our Services

NewTack provides an online platform through which customers can enquire about appliance repair and maintenance services, including services relating to air conditioners, refrigerators, washing machines, geysers, LED TVs and microwave ovens, subject to availability.

The availability, scope, pricing and timing of a service may depend on the appliance, location, nature of the issue, availability of technicians and other relevant circumstances.

Submitting an enquiry does not automatically guarantee an appointment, repair, specific arrival time or resolution of the reported issue.

Independent Service Providers

NewTack operates as an independent service platform that may connect customers with local repair vendors or technicians. Depending on the service arrangement, the actual inspection, repair or maintenance work may be carried out by an independent service provider.

Customers should confirm the service provider's identity, scope of work, estimated charges, warranty terms, parts requirements and any applicable additional costs before authorizing repair work.

Where a service is performed by an independent vendor, the responsibilities of NewTack and the vendor will depend on the actual arrangement and applicable law. Nothing in these terms excludes any responsibility that cannot legally be excluded.

Appointments and Cancellations

Customers may submit appointment requests through the website or other contact channels made available by NewTack. Appointment requests are subject to confirmation and service availability.

Appointment times may change due to technician availability, traffic, weather, location or unforeseen circumstances. If you need to cancel or reschedule an appointment, please notify us or the relevant service provider as early as possible.

Any cancellation charges, inspection fees, visit charges or refund arrangements should be confirmed before the service is booked or work begins.

Pricing and Payments

Service charges may vary depending on the appliance, fault diagnosis, labour, replacement parts, location and complexity of the repair. Any estimate provided before inspection may change if additional issues are identified.

Customers should obtain confirmation of applicable charges before approving repair work. Any payment terms, taxes, visit fees, advance payments or additional charges will depend on the confirmed service arrangement.

Do not assume that a website enquiry or preliminary estimate constitutes a final quotation unless it is expressly confirmed as such.

Repairs, Parts and Service Warranty

Any warranty for repair work or replacement parts must be confirmed by the relevant service provider in writing. Warranty coverage, duration, exclusions and claim procedures may differ by service and part.

Customers should retain invoices, receipts and warranty documents where provided. Manufacturer warranties and third-party service warranties are governed by their respective terms.

NewTack does not promise a particular repair outcome or warranty unless that commitment is expressly provided by the responsible party.

Customer Responsibilities

Customers are expected to provide correct contact details, accurate appliance information and a suitable address for the requested service.

• Provide reasonable access to the appliance and relevant work area.
• Inform the technician about known faults, previous repairs and relevant safety concerns.
• Keep children, pets and other occupants safe while repair work is being performed.
• Confirm the work and applicable charges before authorizing the service.

Third-Party Links and Services

Our website may contain links to third-party websites, tools or services for convenience. These third parties may operate under their own terms and privacy policies.

We do not control external websites and encourage users to review their applicable terms before sharing information or making payments through third-party platforms.

Brand Names and Trademarks

Product names, logos and trademarks appearing on this website belong to their respective owners and may be used solely to identify relevant products or services.

Unless expressly stated otherwise, NewTack is independent and is not an authorized associate, agent or partner of the appliance brands mentioned on this website. References to such brands do not imply affiliation, sponsorship or endorsement.

Website Availability and Liability

We aim to keep our website available and its information useful, but we do not guarantee uninterrupted access or that every item of information will always be complete or current.

To the extent permitted by applicable law, NewTack is not responsible for losses caused solely by circumstances beyond its reasonable control, temporary website interruptions or inaccurate information supplied by users or independent third parties.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Intellectual Property

Unless otherwise indicated, the website's original text, design elements, graphics and other content are owned by or used with permission by the relevant rights holders.

You may not reproduce, distribute, modify or commercially use protected website content without prior permission from the relevant rights holder, except where permitted by applicable law.

Privacy and Personal Information

Information submitted through our website may be used to respond to enquiries, coordinate requested services and communicate with customers, as described in our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used and protected.

Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, website operations or legal requirements. Updated terms will be published on this page.

Your continued use of the website after revised terms are published may be subject to the updated terms, to the extent permitted by applicable law.

Governing Law and Disputes

These terms are subject to applicable laws. Any dispute relating to the website or services will be handled in accordance with applicable legal requirements and the jurisdiction determined by law.